PhonePe — refund not reflected yet

I was expected to receive 289 ₹ refund from phonepe app by 16th august as refund was initiated by ebs pvt ltd on 7th august. Till now i haven't received any refund in bank.

I've tried to contact phonepe team via email. All they responded was same repetitive answer.. Also they told me that raise a charge back with your bank.

Regarding this, i've tried 2 times with bank customer care, they informed me that we don't have any authority to check utr also not helpful in raising charge back. All they said contact phonepe for your refund.

And same phonepe does.

So who is misleading me in this case?

So what should i really do?

Phonepe no. [protected]

They have provided me arn
74332748222822102290027

Amounting 195.65 ₹

Kindly help me in this regard, neither they are not refunding my money nor they are responding well..

Regards,
Deepak