PhonePe — Regarding delay in translation which lead to duplicate payment

I was traveling to Jaisalmer and had made a transaction of rs.420 to a merchant with transaction id- T2203011132061265682384 but the transaction was shown as under process and money from my back account was deducted. I waited for almost 1 hr but transaction was still showing under process, ultimately I had to pay cash to the merchant and left for Delhi. Immediately I hv raised concerned with phone pe and submitted that payment is done on cash, may kindly arrange for refund. Now after many days I didn't get the refund and connected to customer care who was very rude and saying the money was credited to merchant after two days and now we can not support you. Request refund from Phone pe

- Shahwaz Beg
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