PhonePe — Regarding Refund from phonepe

I have recharged Tata Sky through phone pe on 19 th sept 2020 at 6 PM. My money got deducted from account and recharge was not successful. I have registered a complaint in phone pe but following up for many days they are extending the date only but not getting any results regarding refund of the amount .They are so unprofessional they are not giving reply also. I am sharing the screenshot of the amount and transaction id. Please see into this matter as soon as possible. They are just frauding people against the name of digital payment.