PhonePe — Rent payment

Dear sir / madam
On 22.10.2021 I made the payment using credit card by using Phonepe. Amount has been debited from my card but amount not credited to receiver account at the same time amount not refunded to my credit card. I created the rent payment profile is AKASH i try to check the account number which I input unable to see that. My ticket number is 1.[protected]
2.[protected]. Pls check and confirm to which account my amount is credit or where is my money blocked. Pls help me to get it.

Regards
Vignesh A
My registered mobile number is [protected]