PhonePe — the money credited from my account not received by my friend

Address:

Bangalore, Karnataka, 560076

I have transferred 24000 from my account to my hus account through phone pe, but money deducted from my account but not received by my hus. It is asking to wait for 7 days. I need this money immediately, why they are holding my money without anything. They are telling transaction failure then why it need 7 days for refund. And the customer care not responding to the calls after some time they put the call on hold and no response after that.

Phone pe tiket number : 12784448