PhonePe — three times transaction failed

Address:

Bhilwara, Rajasthan, 311001

I tried to pay my water bill of rs.193 and it fails continuously 3 times after that it shows in app that your money has refunded to your bank account but after showing my bank account now credit was their from phone pe. My ticket number is 11072590, 11096009 and status showing in phone pe app is resolved. I don't understand how they update my status as resolved without any credit to my bank account.