PhonePe — transaction amount not credited to the receiver

Address:

560043

I had made a money transfer of amount 18200 rs on 11th september 2019. The money got deducted from my account instantly but the transaction was still in processing status. The customer support of phonepe gave me a resolution time of 72 hours but even after that, the transaction status is still in processing status. Now they're asking me to wait till september 21st to get it resolved. It was a very urgent transfer for me and the phonepe customer support is very reckless and careless about it.