PhonePe — transaction is pending of 4000 rs since last 06 days and amount deducted from my account

I made a transaction for my credit card bill payment on date 21 october 2019 but till today transaction is pending and amount of 4000 rs already deducted from my account. Already raise a request on phonepe customer care but they are just giving me date. First they gave me date of 25 october that your complaint will resolve till 25 october and now they gave me date of 27 october. I talked to simran (Cce) from phonepe she was only repeating the same thing that wait till 27th.
Please resolve my query.