PhonePe — Transaction is successful but receiver not yet received the amount

On 11th aug 2020 i did a money transfer of inr 15000 through phonepe.
The transaction is successful but the receiver hasn't yet received the amount.
I went to sbi bank and told them about the issue. They said you need to contact phonepe customer care.
So i raised my issue on phonepe customer care and they gave me a token and no response on it yet.
All the filled account details were correct for the transaction.
Here is the transaction id - p2008111147534089527736