PhonePe — transaction issue by phone pe

Address:

H-no-17-106a Rkt Street Kurnool, Kurnool, Andhra Pradesh, 518001

I have an transaction issue i have done a transaction but it shows pending amount has debited but now it shows failed i came msg that amount has credited but amount has not credited to my account this is my problem already takes 6days but still not solved my problem they once go and verify near bank i went to bank but they are not considering my problem