PhonePe — transaction showing successful but amount has not been credited into receiver's account

Address:

Aswaraopet, Khammam, Andhra Pradesh, 507301

Transaction showing successful but amount has not been credited into receivers account, Sender send amount of 500 to my phonepe number as it showed transaction Successful and in my phonpe account it showed received 500 from that received but the issue is amount of that 500 has not been credited into my bank account.Please help me resolve this issue.