PhonePe — transaction successful but money not credited

On 3rd september i tried to send money of rs 8000 but the transaction was in pending. On 5th when i checked transaction history its showing successfull but receiver didn not get the money. When i tried to reach phone pe they say money is credited but it didn't they say please call receiver bank. Bank also say transaction is not initiated & and they say that please contact phone pe.
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