PhonePe — transaction successful by phonepe but money not received to beneficiary

Address:

New Delhi, Delhi

I make 50000 transaction by phone pe on 1 april 2019. Phone pe show me transaction is successful but still receiver not received any amount.
I'm calling to phone pe costomer care but the are not giving proper solution..
My transaction id p1904010909120681751019.
I waited for 5 days still no amount credited to beneficiary not to sender.
Both sender and receiver bank saying we can't do anything because phone pe is 3rd party.. We don't have their transaction details..