PhonePe — transaction through phonepe in spencer

I paid my bill in spencer allahabad. The money was deducted from my account but spencer staff told that they didnt get the money and the money will be refunded.
Please refund my money asap and if spencer staff told that this is phonepe issue.
They are not responsible for that. Why anyone else not taking the responsibility. If you are making any transaction app the first priority is to see what if transaction got failed. At least notify people when money will back.
This is so irresponsible.