PhonePe — transaction/bill payment issue

Address:

Trimulgherry, Hyderabad, Telangana, 500015

I have made credit card emi bill payment on 1st october 2019, the amount is deducted from my bank account however it is not reflecting in my credit card account.

The status in the phonepe app is shown as 'transaction pending'

Since three days i am waiting as instructed by the phonepe customer care executive but there is no change at all in the status.

I don't want to end up paying late charges for my credit card due to this issue

Please take a step to make the payment successful today (04/oct/2019) else refund my amount so that i can pay through other source.