PhonePe — transferred money is not credited even after four days

Totally irresponsible service - transaction was done at 3-feb-2019 for an bank transfer of inr 25000. And it was in pending state right from that time to 6-feb-2018 10:00 pm, the app was giving a message within two working days it will be updated, it didn't happen. Reached out customer care executive, and they don't have ant idea. No intention to solve the issue, and almost dump in all sense. And finally they said it will take three days for the bank to confirm it. But it didn't happen. After several hopeless attempts (There were call disconnection from the call center people)