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PhonePe — unable to withdraw 10000/- only 1000 can withdraw

I have added 10000 in my phonepe wallet but i'm unable to withdraw whole amount. Only 1000 got transferred. Phonepe is cheating customers. Going to consumer court. Now it's been 2 times happened with me. I wanted money for my mom's medical treatment. Now i'm frustrated if anything happened with my mother then i will definitely charge you for life case
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I have made two transactions on 6th September 2018. Both the transactions failed but in one of transaction amount Rs.23899/- debited from my account.Now the issue is I haven't received refund yet. My transaction reference number is[protected].
Upi/dr/[protected] /ekart/yesb/[protected]@ybl/pay-

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