PhonePe — Unable withdraw wallet balance from PhonePe

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care and they are unable to provide the solution I have also raised the ticket but no update till now
The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.