PhonePe — unauthorized charges

Address:	639101
Website:	Phonepe

Ticket id[protected]
Query ticket id 10109316
Issue with transaction id : t1803310913065549656581
Issue with transaction id: nx[protected]
Date: 31/03/2018
Place: jeeyapuram, trichy
Name: shanthalakshmi s
Mobile number: [9655*433]
Electricity bill payment: tneb (Tamil nadu electricity board)
Mail id: [protected]@gmail.com
Problem: bill payment was failed but money was deducted from my bank account twice
Request: refund (Rs.680) to my request bank account

Sir
Today march 31, 2018 at 9.10 am, i tried to pay my electricity bill using phonepe app from my mobile. But the payment was failed, after few minutes rs 690 was debited from my bank account was debited from my bank account. But the electricity bill payment was not paid, only my money was debited from my bank account. I have attached some photos for your verification. I would be grateful if you look into this matter as soon as possible and i request for refund.

Bank account details:
Bank: state bank of india
Branch: trichy, thillainagar
Account number: [9655*433]
Ifsc: sbin0012795
Account type: saving account
Customer name: shanthalakshmi s
Account no: [protected]

And i am expecting for your positive response.
Thanking you