PhonePe — upi transaction was successful but amount not credited

Address:

Sargawan,, Surguja, Chhattisgarh, 497001

I made a transaction of rs 6950 on date 12/10/2019 by scanning qr code in car service center. The transaction was successful but amount is not credited to beneficiary account or refunded on my bank account. I instantly raised a ticket on phonepe app customer support system and they replied me that transaction is successful and amount has been credited to beneficiary account check there statement and i checked there statement and it was not credited there. Today i made a call to phonepe customer care but there response was that transaction was successful and we don't have any thing to do please go to your bank solving my issue. I live far from bank branch i cant visit my branch early. Please help me to resolve my issue. I am sending screen shot of transaction detail and ticket conversation.