PhonePe Wallet — money debited from the wallet

Website:

www.phonepe.com

Phone pe wallet is a third party of myntra, had my credit balance with phone pe wallet since august, while trying using the same amount in oct. It got debited automatically from phone pe wallet. I have not used that amount against any order. And i have tried calling them umpteen number of times. But no one at their customer center at least picked up the phone.

Amount - rs 720; against order no.[protected]-3643003

Email id: right. [protected]@gmail.com