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PhonePe — Wrong bill being given for Gold Purchase

I had purchased 10gms Gold on 25th June 2021, I have paid Rs. 52769.22, I have got a bill of only Rs. 51370. When asked they say it's not possible to give full bill.

The. Name in the bill is wrong, they say it's not possible to change the name and give.

How can they refuse to pay full bill for the amount that is being paid by me?
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