Phonocart — non receipt of order

Address:

1493 sathy road, ganapathy pocoimbatore 641006, Coimbatore, Tamil Nadu

I was ordered 1 no speria p30 pro mobil phone and payment made by online from sbi card, they confirm after payment recd theier order id [protected] on[protected], still it is not received. They have not given any despatch detail also.
They shows therir wbsite 3-5days

When open the website, its under construction, so iam not able to contact them
And not recd any information by phone or mail,

On 06.11.2019 they call and confirm my address, then not doing anything