[Resolved]  Pigeon India — Stainless Steel Stove (2 burner) got erected on the 2 sides of the 2 burners

Address:

NGGOS Colony, Akkayyapalem, Visakhapatnam, Andhra Pradesh.

I brought my stainless steel 2 burner stove in Jan 2021 with 2 year full warranty. But within 3months, the burner facing side steel got erected which prevented the vessels to withstand properly on it but somehow we have adjusted but again after 5months the steel on the other side of the other burner also started getting erected due to heat. I have checked with multiple sales representatives and shops and they all said this is the first time they came across such kind of an issue with stainless steel getting erected due to overheat. I only use the stove for domestic cooking purpose and there is no chance of excess heating as well. Since the steel is made of poor quality it resulted in the erection. I have even raised a complaint and a pigeon service rep have come and seen and taken pictures 3 weeks ago and said he will report it to the Team in Bangalore and last week when I checked with him for the replacement since I have more than 1yr warranty more but he stated that the product cannot be replaced and they would set the erected steel right and give it back. Since the stove already had an issue so there is no point in fixing the erection and giving it back to me because again after few months it would erect. I would like to have a replacement so I am raising this complaint. I need a valid resolution as soon as possible. Find the attached images for clear understanding.

Thank you.