Pinelabs — credit card settlement issue

Address: Hyderabad, Andhra Pradesh

Iam from KP Creations, secunderabad. we are using pinelabs machine for credit and debit card swipes at our shop. on 25th of december 2019 we have swiped Rs 50000/- from our customer and did the settlement as usually we do every day. We dint receive the amount next day and waited for 3 days, we dint receive the same in our account. Then called customer care of pine labs and explained them the issue. they have sent their executive to collect the documents for proof. we have submitted all. after that also no response from pine labs. Then we mailed to the company regarding the issue. no response. mailed almost 10 times asking to resolve the problem. no response.
Then i visited their branch office in hyderabad and explained the issue. they asked me to mail few documents which we have mailed the same day tat is on[protected]. They had promised once we submit the documents it will be processed in 2 days. Its 11th feb today. iam following up with them and in return iam getting response from them is OUR COMPANY HAS KEPT THE AMOUNT ON REVIEW. WE WILL UPDATE ABOUT THE SAME IN 2 DAYS.

Its 49 days now for that transaction. Their response is its under review.

I want to know does it take 49 to 50 days to review 1 transaction. still not sure when will i get the amount but this is what the update iam getting from pinelabs.

As its so late and i have bared the loss of that amount. i want the company to pay the amount with interest.

requesting you to resolve the same

Abhinav Karwa
K P CREATIONS
Secunderabad
[protected]