Planet Spark — Not providing account to my daughter despite promising siblings account is free

Address:	Address: C-406, Nirvana Country, Sector 50, Gurugram, Haryana 122018
Website:	www.planetspark.in/parents/c/start_v10?utm_source=google_search&utm_source_info=ps_india_google_search_exact_brand&utm_medium=ps_india_google_search_exact_brand&utm_content=V10&gclid=CjwKCAiA5

Hi,

I had enrolled my kid with the planet spark upon hearing that sibling admission is absolutely free. Now they are not enabling the account for my daughter despite calling them multiple times. The student counsellor is not picking my phone. I have also created a ticket in the support desk but to of no use. This is a big fraud that's been done in the name of education. I have written them to either refund the money or to enable account for my daughter as they very well mentioned at the time of enrolling that siblings accounts are absolutely free. They even had a verification call done for my daughter but besides that nothing has been done to enable the account for her.