Planet Spark Complaints & Reviews

I enrolled in planet spark on 15th August 23 for Rs.42000.due to some financial issues I didn't continue the class and I also informed to them They told me to take atleast one class so that they can initiate the refund process. I did the same.I took two classes but after that they are not responding to my calls or emails and every time they were assuring with welcome message.since then I kept on raising issues on their portal but still I...

I had subscribed for my child english spoken sessions and paid 18000 in advance.. their sales team (Eshan)pestered me for subscription till the time I did not do it..
Then after 2 classes due to unforeseeable circumstances, my child is not able to continue with the classes.. However on request of refund, their customer support has not paid any heed to it...On top of that someone 'Arham Kareem' from Customer support just did not listen...

Sir/Madam,

We had seen the advertisement on facebook and clicked on that for free demo. After demo they approached us and offered the course in which Mahima Tiwari (Mobile no [protected]) was leading. During the conversation about the course detail Mahima Tiwari and their team cleared us about the course and fee details. Also confirm that the few free classes they first offered and once we confirm then they will continue the...

I am writing to express my deep disappointment and anger regarding the lack of professionalism and responsibility shown by your organization. We enrolled our child in your scheduled class, only to find out on the first day that the assigned teacher did not attend the session. To make matters worse, there was no prior information from either the concerned department or the teacher herself about the cancellation of the class.

In...

Respected Sir/Ma'am,

On oct 27 2023 I enrolled in a course "Public speaking and creative writing" from www.planetspark.in for my daughter.
Their executive Govind Bajpai([protected]@planetspark.in) contacted me for a demo session and interaction with the kid .
And on oct 29 around 7.45 PM they have scheduled a meeting with us, in that meeting Fayieez ([protected]@planetspark.in) also joined later.
When...

The company if expresses an interest will make a Google meet and announce classes and makes u pay for 100 classes in 1 go around 50000. After which they assign a teacher who is not at all regulat in taking classes. After 47 classes over 6 months while the entire courses should have been complete . Now on asking to discontinue they are stating that non refund possible After 5 classes. when I have nor got service hoe can they take charges for...

I have joined Planet spark for public speaking class, after I attended two classes, I felt it would not be good for USA kids and also their curriculum is not updated with the real world. So I decided to withdraw the class and send out the email to proceed the refund process since I was in probation period. I didn’t receive any response from them afterwards. Even the account manager Ayushi Singh who was my point of contact for the class...

I had enrolled my daughter on 26 Sep 2023 for Planet spark and paid an amount of RS 83646.11 via my credit card.

While enrollment they said if you are not intrested you can opt for cancellation after 2-4 class and they will decuct approx RS 2500.00 but, they are not ready to refund any amount and my credit limit is also blocked.

I am approachin them since 2nd week of september and they are just delaying it. Now...

I have registered my kid for taking classes on planet spark it was agreed on phone that they will provide me 30 classes by a teacher and I was charged 11000 rupees but after taking money they reduced my classes to 13 and I have tried hard to contac my counselor Tarun namdeo but he is not receiving my call...

I enrolled my kid for their course whose fee was 50000.
After 1 class, i didn't like it and cancelled the course. After that the whole fiasco began.
First they didn't allow me to cancel and then pressurized me to keep continuing the classes which i didn't.

After lot of abusive calls, they finally agreed to refund and very fraudulently deducted 9000 and committed on mail that would refund 41000.
This happened...

Really very bad experience with Planetspark.

Without joining any class, Cancellation of enrollment 1 month back, I asked for refund.

I called them multiple time and tried to follow-up by sending emails to [protected]@planetspark.in.
No response most of the time. They also have not created Service ticket for this refund process....

Sir/ Madam,

I have been forced to take their course and paid an amount of Rs. 60000 for 1:1 classes.

After some classes, my child is not interested to take classes as he is feeling pressure to attend as he has no time to attend. After coming from school, he has to complete his Homework and has to attend the classes daily. He is just 7 years old and he has no time to relax after coming from school and he fell...

I had enrolled my child to PlanetSpark course. They offered me 0% EMI based scheme which I opted.

After 59 classes I decided to end the contract and initiated the conversation with PlanetSpark.

Complaint#1 : At the time subscription cancellation, they informed me that they had actually given a loan via FIBE (formerly known as EarlySalary) and that I had to pay hefty INR 10, 000+ foreclosure charges. These things...

Wrongdoing By Planet Spark, We Enrolled For The Classes From 30th Sept After Payment Through Credit Card By Monthly Deduct. The Classes Started By The Teacher But In December When We Had Issues With Teacher And The Content. We Contacted The Admin And We Didn’t Get Any Response. We Waited For A Week Still No Response. So We Decided To Stop The Classes Further. But All In Vain, After Sending Them N Number Of Mails, Their Team Never Responded....

There were false promises made regarding the practice class timings that these can be adjusted based on our preferences. Now we are helpless, can't attend the classes because now we came to know that we can't modify these as per our preference....

Planet Spark has taken complete payment from us for online English Speaking course.
But they are not providing services as per the agreement.

Many times we have raised tickets of our queries & issues, but no one is responding from Planet Spark to resolve the issue.

Many times we tried to contact over phone, email & through whatsapp chat.
But nobody from Planet spark is responding & they are not...

My is a student in Planet spart and he started his course last year for public speaking he is just 4 years since i was working from home i used to be part of the class and help him with the login and how to access the site and attend the course. Since 2023 Jan i am working from office and not able to continue with the course. and also half the time teacher is sick, no network or on leave. we took 59 classes out of 100. In Feb 2023 my kid...

This is regarding refund of Rs91000/- to my credit card. I had enrolled my son and realized that he was too young (6yrs) for the program and found no improvement and he was unable to cope up, so we decided to discontinue.
Both the teacher assigned was always on leave .
i had raised the cancellation and refund request with ticket #144065. But they have refused to make a refund and we found the institution not very responsive....

India needs to deal with company its frauding people. I am based in the UK. People need their money refunded. This company is scam they won't give a refund even if you have not started a course. They are very polite while getting you to enroll and headache requesting to opt out. Poor customer service, no correct people to contact for particular issues. I was so disappointed. I would never recommend it. I have tried to fight my case with PayPal...

I had registered for the course during July 2022 but later on due to my son's unavailability of attending the classes, I opted out for cancellation of the course after attending 10 days.

Initially, they told me that they will deduct 10 days fees of the class and promised that they would return the balance fee back to us.

Its been more than 8 months, but the company doesn't seem to look into my refund process....

Mr. Aditiya Narayan n Mr. Raj Singh, they have forcefully deposited d registration fee of Rs. 7000/- from me on dated 12/April/2023 at 11 pm late night.. They have put a lot of pressure on me by calling, sending mails n msgs on WhatsApp while I was not responding.. Number of councillors were distributed me so much..After getting so much pressure I sent d money through PayTm ..Next day, they asked for my credit card details, I don't use d...

Dear Planet spark,
While i am joined my child before you would said clearly, if my child is unable to pick up/ not grab propely, you should be cancel within three months clearly said, we have clear statement, please cancel my subscription immediately. why you were not responding.please take action immediately....

I have enrolled my son for this course on 1st Feb 2023.Due to some personal issues I decided to cancel enrollment on 5th. I talked to councilor Ankita Mishra and asked her to cancel enrollment. I called Mr Sannan Ahmed but he did not respond to my calls. I raised support ticket. Their executive told they cannot cancel the enrollment.
I was told there is trial period. But I did not attend single class and asked why can't I get refund....

They are money minded people. The counsellors are highly skilled to sell course, but once you approach them for loan cancellation request they will just ignore your calls. They have customer support number [protected], if you call to that number it will say we have stopped voice facilities then what's the point of calling them. If you email them you get automatic response, if you raise ticket from student portal you get response like concern...

Sir/mam,

I am saranya lakshmi, My son was joined in the planet spark on Aprl 2022, Total 89000/-. We paid 8000/- .Then i arrange the balance 81428/- EMi from Early salary through the planet spark customer care Mr. Abdullah Ramzin. My monthly Emi amount- 3877/- . On sep 20th, i mailed to the planet spark to stop the classes and to close my Emi. They are asking the student details. And i get the call from planet spark, in the...

As per clause and Term and condition of planet spark they have mentioned clearly "that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS."
As we have found the class and services not as we expected, we have send request mail to discontinue the class and to get refund our payment and to cancel the EMI.
BUT Planet spark not giving any response mail to get back...

Don't trust Planet spark it's only a money robbery.
This Planet spark is a big online scam, I had taken admission to my daughter in the month of January they told fee can't pay directly in monthly basis, so they advised me to take education loan in Eduvanz it's a group of Aditya Birla .I trusted them & did the loan process by the link they sent to me. They started the classes in February, My daughter was not showing interest coz it...

I had enrolled my son to planet spark on account of the siblings policy which was mentioned by planet spark counselling team. I have not received any account details for my daughter despite calling them multiple times. They don't seem to pick up my calls. Though i have raised a support ticket but its of no use. They had even done a verification call for my daughter but besides that there is no account provided to her. There are very big false...

Hi,

I had enrolled my kid with the planet spark upon hearing that sibling admission is absolutely free. Now they are not enabling the account for my daughter despite calling them multiple times. The student counsellor is not picking my phone. I have also created a ticket in the support desk but to of no use. This is a big fraud that's been done in the name of education. I have written them to either refund the money or to...

I have enrolled my son for planet spark communication classes in sep 2022.
For which auto debit were started through razor pay platform.
After few demo sessions our teacher said aaryan is not registered in LMS so, I can't further classes you please coordinate with planet spark team.
I contacted them saying you kindly stop auto debit of money and refund my earlier deduction. To which they are not taking any corrective...