Pluto Tours — changed my hotel without intimating me. mental harassment and fraud

M

Madhura Rane

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra

Worst experience with pluto tours shimla. After making payment didn't receive single call. They gave me confirmation of good hotels and they suddenly change it when we arrived the destination and they made me adjust in some other hotel which was not valuable to amount i paid. I reached manali frm mumbai after 12 hrs travelling at 9.30pm with my kid and my husband. When i tried calling hotel jannat and spa they said we don't have your booking with us as there is light issue.in fact this person who answered call is from pluto and then they made me adjust according to there plans and profit. So i would like raise complaint for mental harrasment and fraud and want consumer court to charge penalty for harrasing customer.

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A

ajaysh81

from Gurgaon, Haryana

Jun 6, 2023

With a great hope I choose Pluto Tour to plan my travel for Nanital from 19May2023 to 21May2023. I told them clearly I want only Lakeside Inn only, if you can book then fine otherwise I don’t want to plan. All interaction happened with Akshita ([protected]) over a phone call and she ask me to talk to Pankaj Samyal-[protected] the MD of the company. Pankaj confirmed same hotel will be booked and package decided at Rs. 37000. Akshita ask me to pay advance and told that same hotel will be booked. I paid the advance of Rs. 14095 on 30-Apr-2023 to Pluto Tours for booking my desired hotel i.e. Lakeside Inn (3start hotel) with breakfast. I was happy for my upcoming trip with my family but unaware that Pluto Tour is a fraud company and going to spoil my entire trip.

When I was calling them for discussion like neither lakeside view room given, nor it is 3 or 4 start hotel, nor breakfast is included and even the room is having torn bedsheets, cockroaches in the room and smelly room, But now no one responding to my phone call, whats app messages. Even I dropped an email regarding the same but didn’t get any response.

Claim:-
As my entire trip has been spoiled and I got a loss of my one day salary(leave wasted) + breakfast paid + 3 start to 2 start hotel loss + Mental harrasement + 3 days wasted all should be compensated with fine of Rs. 40, 000.
If I won’t get justice, I am ready to go to court in person with all video evidences I have that I could not show here due to heavy size files.

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