Pohunch.com — Amount paid. Order not executed amount not refunded. Not responding

I placed order on[protected] Order ID 103077. I paid Rs 464.00 through my paytm payment bank account UPI reference number[protected]. In my pohunch.com account in order details status is continuously shown pending payment. Since the payment is complete, they were asked to to update/ corect the order status in account details.were requested to dispatch and deliver the order . they never responded. order not executed and amount not refunded till date