Pohunch.com — Payment made successfully twice but order not confirmed

Address: Subhankar Sarani Bankura 722101
Website: pohunch.com

Searched for Toor / Arhar dal and found that the price of the product in these websites is less as compared to other sites and local retails shops. Therefore, I placed the order for Toor/ Arhar dal 2kg on pohunch.com amounting to Rs.192 on 03.12.2023 at 12.19PM. Payment got deducted Twice from my account but order is not confirmed.
I Tried contacting their customer care but no proper response received from Pohunch. I tried to send the mail on their Email ID but the mail got bounced back.
Thereafter I thoroughly searched and found that the similar incident happens with lots of people in the past and no proper resolution has been given to them.
It's been 9 hours and the refund has not been initiated yet. Please initiate the refund as soon as possible and do the needful otherwise I had to raise the complaint to higher authority.
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