| Address: | 600090 | | Website: | consumer complaints |
Recently on june 1, 2017 i had been to your service centre at t. S.111, sidco industrial estate, ekkadu thangal, chennai – 600032 for servicing of my ceiling fan. I am 70 years old. The place is about 14 km from my residence. When i entered the service centre at about 10.30 a. M, neither the godown cum service-in-charge nor the technician was receptive and enquired about the problem. When i conveyed about the problem about the working of the fan the technician told me to keep it there and he would examine and inform me over phone about the problem as also the service charge after a week. Their attitude was highly indifferent. On my repeated request, the technician, as if he was doing a special favour to me, examined the fan and conveyed to me that the shaft was not alright and got jammed and it would take one week to get it rectified. A ten minutes job would take one week. Wonderful attitude!!. Earlier the company was not like this. They do it immediately without unnecessarily making the customer wait. Earlier my house was completely fitted with polar fan. Now i have totally changed with crompton fan.in this connection i would like to suggest the following.
A) strictly convey to your staff to be courteous and respectful to your customers or else whatever little market you are having also you will lose.
B) small complaints are to be attended to immediately and disposed of.
Pl arrange to deliver my fan to my residence as i am informed that there is no spare available. Was this information helpful? | 
