Policy Bazaar — amount debited but don't get the policy

Address:

Nashik, Maharashtra, 422012

Dear sir,
I purchased royal sundram car policy from policy bazaar yesterday by using g pay app.
My 4419 rs debited but i do not got the policy.
I confirmed from my bank, and they have confirmed from npci portal that my amt credited in your account. But policy bazar customer care refusing the same.

I forwarding all details like screenshot of g pay, upi transaction number.

My name= chetan nivrutti jagale
Mb = [protected]
Transactions date= 26/12/2018
Amt = 4419
Upi transaction no=[protected]

G pay screenshot also saying that amount deposited in receipent account.

Plz refund my amount as early as possible.
Plz find attachment for g pay screen shot.

Regards,
Chetan jagale
[protected]