Policy Bazaar Customer Care
Policy Bazaar
Customer satisfaction rating: 30%
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COMPLAINTS

Policy Bazaar Customer Care

Policy Bazaar

Address
Ground Floor, 119,
Sector 44

Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
146
down
202

Fax:
Fax:
+91 12 4456 2901  
+91 12 4456 2902  

Customer satisfaction rating
30%
Complaints
547
Pending
14
Resolved
158
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Policy Bazaar Complaints & Reviews

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Policy Bazaar — about car insurance

 Shiraza5 on Nov 14, 2018
Hello, my name is shiraz ali and i am from patna, bihar. I have buy a car insurance that is of HDFC ERGO in policy bazar, from my phone number [protected] and mail id is shiraza256@gmail.com, i have buy this policy in 6 November, I contacted the policy bazar customer service and said they would get soft copy in 24 hours but soft copy doesn't sent so far. Why soft copy did not came so far. My car registration number is BR01AL8835...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — soft copy not received for car insurance

 Sandeep26168 on Nov 13, 2018
Hi team,

I have buy my car insurance for my wife (Payal kapoor) on 01/11/2018 as my previous policy will expired on 12/11/2018 and paid the amount of 4141 on 01/11/2018 booking number 81177666. I have chased many time to policy bazaar and raised multiple complaints for that and they said i will received my policy before my previous policy been expired however still i have not received soft copy of my policy and my previous policy has been expired yesterday 12/11/2018 and now i don’t have policy if something will happen with me or my car than no one responsible for that also if...
Complaint comments  Read comments [1]Complaint category Insurance

Policy Bazaar — aditya birla health insurance by policy bazaar

 Moizabbas on Nov 12, 2018
As per telephonic call i managed to buy a policy sold worth of 1 crore with base policy of 5 lacs and top up of 95 lacs as i agreed to pay a premuim of rs.9461 & while accepting pre filled proposal i got a msg saying my bmi is not eligible to wgich the executive changed my weight to 70 kgs but i am 85 kgs and made me go for the payment link and the payment was made after i got the policy with 70 kgs mentioned i raised the query why it is wrongly mentioned to which they agreed to cancell the policy and process the refund but since 20 days the refund is not credited to my account and i m being forwarded...
Complaint comments  Read comments Complaint category Health & Life Insurance

Policy Bazaar — no answer to the queries after more than a week

 Dhaval03.bhatt on Nov 11, 2018
Dear all,
I have purchased a max life child education plan from policy bazaar on 29th october, 2018. Policy number is[protected].

On 3rd november, i sent a mail on life@policybazaar.com regarding agent commission with a snapshot.in reply, i got a mail from policy bazaar which assure me that i would get the resolution before 9th september (Let's consider it 9th november.

Yesterday i contacted policy bazaar and i got the answer that i will get resolution before next monday or tuesday. Yesterday on call, i and mr. Amit (Team leader of policy bazaar service team)...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — making unnecessary calls with personal mobile number number

 vk0078 on Nov 8, 2018
One of your employee named pramod yadav making unnessary call from his personal mobile no to me for term insurance. Infact i have clearly told him that i am not interested for the same. Kindly take this matter seriously because it's harrassment to customers. His mobile number is [protected] (Pramod kumar). If proper action not taken i will report this matter to consumer forum also....
Complaint comments  Read comments Complaint category Credit Cards

Policy Bazaar — prudential life insurance policy complaint not refunding money as per policy cancelled

 Kadam85 on Nov 6, 2018
Dear sir.. I have a complaint regarding policy Bazaar life insurance policy as ok no last month I have made a policy but because of some problem I cancelled policy shortly .. policy Bazaar promised me to refund my amount within 15 days but failed to refund later again after calling several calls they told me due to govt holidays the working days have been affected they told me my money will be refunded to my account before 6th of nov 2018 but not yet received . I request you to kindly help me out to refund my amount paid for policy as m getting cheated by policy Bazaar. Trying to contact but know...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — issuance of new car insurance policy

 Ashish Wadghane on Nov 5, 2018
I booked a car insurance policy with hdfc ergo offer on policy bazaar on 27-oct-2018. Even all the requested documents including last policy document, rc copy & self inspection was submitted to policy bazaar. Also i received the status update of all inspection being completed. But since week time they could not get the policy issued to me. I kept on getting an update from that "there is a technical issue, so the delay and will be resolved soon".
Today after challenging them i get an update that they cannot guarantee as to when the policy can be issued, which is completely unacceptable. Also...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — no refund, no reply

 സജി മാർക്കോസ് on Nov 5, 2018
My application number is : op00090330and i am in contact with. Gurpreet kaur bpw04238, the sales representative

After making the payment, i have been trying to contact this guy for many days. No one is in touch with me, very poor after sales service.

I want to initiate the refund process since there no progress. However, there is no way to contact policybazaar.com.
Whenever we send an email, we receive an automated email that we wil be contacted within 24 hours.
But no one contacted me yet...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — asking for more money

 harsimran1990 on Nov 3, 2018
Hi all,

I checked health insurance on policy bazaar website. Next day i got call from policy bazaar and agent convenienced me to buy cigna health insurance from policy bazaar and he took one year premium 14000 on same time and he said that your policy will be issued after completing medical test and if no disease found in report then you no need to pay anything and he said asked for my mother height and weight details. I told him that she is between 5.1 to 5.3 hight and 80-90 kgs weight he said no problem maam. We will send our medical team at you place, but after all the medical...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — policybazaar entered wrong information and issued wrong policy

 abbas4ul on Nov 2, 2018
Dear sir,
This is regarding my policy (Policy no[protected]) booked through policybazaar.com dated 24.10.2018 wherein the undersigned contacted your customer care executive ms. Shruti through chat window for renewal of my car insurance.
The said customer care executive (Ms. Shruti) asked only the name of the car owner, type of car (Diesel / petrol) and last policy number. I gave her the details and she said rest all the details is not required as she has the policy no and will get rest of the details and send me the link for payment.
I made the payment instantly as...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — canara hsbc is not responding

 pandajrp on Nov 2, 2018
Sir, as per the push sell request mr. Mohit kumar of policy bazzar i agreed to buy one term plan from canara hsbc. And my first month premium also deducted from my hdfc credit card. At that time i requested him the next monthly premium amount may kindly be deducted from my salary account. He also agreed. But second month due already gone and now third month due is coming. No one is responding neither policy bazaar nor canara hsbc. What to do? Shouid i go to consumer court?...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — refund against 2 wheeler insurance

 Deepak Bisht on Nov 1, 2018
Hi

I have booked Iffco Tokio 2 wheeler insurance policy from policy bazaar through online mode on 12.10.2018 that time payment was deducted and accordingly got text for payment confirmation but few hours later I again got re attempt payment for unsuccessful transaction. I called policy bazaar team & they told me that system is showing successful payment status as policy bazar end and subsequently you will receive the policy with in 24 hours. But I didn’t receive soft copy of policy. I again called policy bazar team on 14.10.2018 for soft copy of policy then they told me that due...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — worst people in policy bazar

 Dr. Swapnil K Chavan on Nov 1, 2018
Before policy bazar people were harshing me to buy policy from them. They were calling me several times.
Now when i am complaining about them no one is even replying to me.
First when i enter on the website and search for any product they were calling me and irritating me.
Now when i have paid first premium and complaining about their worst service no one is replying or calling me. Worst people on policy bazaar. Policy bazaar is worst...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — no coordination between policy bazar and insurance company

 Dr. Swapnil K Chavan on Oct 31, 2018
No coordination between policy bazar and insurance company.
Worst service experience
I have been told that medical test will be done at my home. But at actual they are asking me to come at lab.
Policy bazar is saying that they will perform trademill test but actually insurance company is saying that only blood test will be done.
Policy bazar is cheating with customers....
Complaint comments  Read comments Complaint category Health & Life Insurance

Policy Bazaar — was sold a policy - though had requested the team of mr parveen and geeta kaushik

 raoat56 on Oct 31, 2018
Re : policy id ref[protected]

Had requested a policy for my wife who is 58 yrs - and who is a
Ra positive (Rheutamic/arthiritis) patient

Had discussed with the sales team - that kindly pls check with the medical doctors first and then will make the payment of irs 18424

Now am told the policy cannot be issued - which is fine

But why should i wait for one month to get my payments

Without interest

Rgds
Rao...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — term life policy - application no: 1410100035896

 bharatKapse112 on Oct 30, 2018
I have taken term life policy from policy bazaar and after finalizing plan and documentation i have changed my plan to convert it from return of premium to lumsum.

I have raised multiple request to change it and asked customer support to change it and they have made fake promises that it is changed n all.

I have a very bad feedback for policy bazzar. I have asked ssome of mine friends to take policy from you but now my opinion is changed. I will ask them to take there request back and will share my experience wth you....
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — claim against car insurance

 Mira Singh on Oct 30, 2018
I have been following up from last 4 days with policy bazaar employees to lodge claim towards my vehicle which got damaged last week as it was hit by truck.
All the formalities related to claim form and other documents were prepared and sent across but till now policy bazaar employees have not been able to depute surveyor. Whenever i called them they ensure me that it will done today and keeps on sending same mail to new india assurance, just now i got an email which have been marked to
Policy bazaar saying that you have addressed it to a wrong place ch 16 represents non suit claim...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Policy Bazaar — harassment on phone by call center

 Melbourne Dsilva on Oct 30, 2018
This is to inform you that i am harassed by call center every day by giving a miss call or disconnecting the call when answered. I am getting the calls from the following phone nos everyday:
[protected] gurgaon[protected] gurgaon[protected] gurgaon
[protected] gurgaon[protected] gurgaon[protected] gurgaon
I am very much unhappy with this.
Please i beg you to stop this harassment.
Because of this call at any time of the day my family life is getting disturb....
Complaint comments  Read comments Complaint category Telecommunications

Policybazaar — annoying frequent calls from the telecallers.

 Amrita0282 on Oct 29, 2018
Last month i searched for a healthcare policy on policy bazaar website. After that i received a call from policy bazar agent and he explained the policy. Few days later i dropped the idae to buy any healthcare policy and also told to policy bazar agent that i am not interested to buy any kind of policy now.
But still they are calling me daily from different numbers during my working hours and weekwnd also. It is very annoying and frustrating for me.
Thats why, i am lodging this complain against policybazar and expecting a positive solution from your side....
Complaint comments  Read comments Complaint category Business & Finances

Policy Bazaar — annoyed by frequent calls

 Pauly on Oct 27, 2018
Many months back i searched for good policy in the policy bazaar website. The agent from the website called me and explained the policy. After which i lost interest. Since then they are trying to call me from different numbers and annoying me. I have been bothered during working hours and private life. I have told them not
To disturb but still they call. Hence i lodge this complaint, swift action is expected from your side on policy bazaar....
Complaint comments  Read comments Complaint category Insurance

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