Policy Bazaar Complaints & Reviews

Received a voucher code from Policy Bazaar for a complimentary car service. However, I’ve encountered issues while trying to redeem it—the available options failed to process successfully...

Respected Sir/Madam,

I wish to file a complaint against Policybazaar Insurance Web Aggregator Pvt. Ltd. and Bajaj Allianz Life Insurance Company Ltd. for not refunding ₹6220 related to two life insurance policies cancelled within the Free Look period.

Policy Details:

Policy Numbers: [protected], [protected]

Service Request ID:[protected]

Refund Amount: ₹6220
br...

I am writing to formally lodge a complaint regarding the unprofessional handling of my joining and training process after my college placement in Policy Bazaar.

As per the initial instructions from your HR team, I was required to attend training in Gurgaon. At that time, I was associated with another company as a POSP, and I was clearly told that I must first cancel my POSP ID before joining Policy Bazaar. Following this instruction,...

I am writing a formal complaint against Policy bazaar regarding the motor insurance policy for my own car bearing registration no TN57BF4377. Based on the plan selection under the TATA AIG General insurance they shown the Premium Rs. 6, 379/- hence I processed the premium through the Policy bazaar platform on 5th Aug 2025
After processing the premium they called me do the video inspection so next day I done the video inspection through...

I am writing to formally lodge a complaint against PolicyBazaar and New India Assurance Company Ltd. regarding the non-issuance of my car insurance policy document, despite timely payment and compliance with all procedural requirements.

On 31 June 2025, I purchased an insurance policy online for my Hyundai Venue car bearing registration number JK01AK7583 through PolicyBazaar under Booking ID[protected]. The insurance was to...

Dear PolicyBazaar Customer Support,

I am writing to formally raise a concern regarding the conduct of one of your sales representatives during a recent phone call.

The representative used harsh and inappropriate language, including remarks suggesting that I was not genuinely interested in purchasing insurance and was merely browsing the website. Such assumptions and tone were unprofessional and made the interaction...

Dear Policybazaar Team,
I am writing to express my deep frustration and disappointment with the service I have received regarding the portability of my health insurance from HDFC ERGO to Tata AIG.
I initiated the portability process on June 2, 2025, after a detailed discussion with your representative, Rohit, and proceeded with the payment. However, the KYC link provided did not function correctly. Despite promptly informing...

I purchased car policy of Honda car hr 83 5027 Honda city on 20 jul 25 and paid premium but policy not been issued till today. The company is taking one or two excused not issued the policy so far please do the needful please...

I am writing this with immense frustration, anger, and disappointment regarding the extremely unprofessional and negligent behavior I have experienced from your team.

I had canceled my policy well within the prescribed timeline, yet, due to your internal negligence, the policy was never canceled. As a result, I was wrongfully charged by the Axio payment team. I have raised this issue multiple times through Policy bazar customer...

Here is a **polite but firm draft** you can send to PolicyBazaar or their customer service, addressed generally or to their CEO if you wish:

---

**Subject:** Harassment and Unethical Behavior by PolicyBazaar Representatives

Dear Sir/Madam,

I am writing to raise a serious concern regarding repeated and unwanted calls from your representatives regarding my insurance policy renewal. Despite clearly indicating my financial constraints and disinterest in renewing through PolicyBazaar, I have been harassed with daily calls and subtle threats, which has caused undue stress and disruption to my working hours.

I had originally taken the policy through PolicyBazaar unintentionally and was unaware of such aggressive follow-up tactics. This experience has been extremely unpleasant, leading me to port my policy to another company—without informing your team—due to the constant pressure and unethical behavior.

I fail to understand how such behavior is justified, and whether senior leadership, including the CEO, is even aware of this approach. If these practices do not stop immediately, I will be compelled to escalate the issue through public platforms and social media to highlight the mental pressure and harassment I have faced.

Please consider this my final request to **immediately stop all calls and communication from PolicyBazaar representatives**. I hope for a swift and respectful resolution.

Sincerely,
[Your Full Name]
[Your Contact Number, if needed for reference only]

---

Let me know if you want to mention a specific policy number or modify the tone.

My wife's (Ajanta Sikdar) car Claim Ref: 2484175 car Registration No. HR51BS8079. I was asked to give my car to the Policy bazar network Workshop - VehicleCare Autonation and they ensured an effortless process and will have a good experience.
Despite multiple assurances, Policy bazar had failed to deliver my car on promised dates, causing immense inconvenience and financial loss.

After alarming to the TOP management I got my car after 40 days. (car picked up on 19th Apr. 25 and delivered on 28th May.
where I was supposed to get my car back within a week time.

in the time of process the Policy bazar team assured me to compensate my financial loss which my wife lost during that time period. costed her around 2500/- per day. traveling to Gurgaon from Faridabad.
And now they are refusing to compensate. which I feel very insulting to chase them everyday.

Hello, I engaged with the policybazaar team regarding my policies. For one particular policy, despite my repeated requests to delay the process, the policybazaar team hurriedly initiated my payment to achieve their sales goals. Ultimately, the policy was canceled, and a refund was issued to my original payment method, which was my bank via credit card. After the refund was processed, the representatives from policybazaar did not inform me...

I am writing to formally raise a complaint regarding the health insurance policy I purchased through your platform. At the time of purchase, your representative explicitly assured me that newborn baby coverage would be available from Day 1 under the policy. Based on this assurance, I proceeded with the purchase, trusting the information provided.

However, upon raising a claim for my newborn — who is currently undergoing...

I have bought comprehensive car policy by Jan 2025 and claimed car insurance for the year 2025.

However from initial stage of claim approval policy bazzar asked previous year insurance policy of comprehensive I.e 2024 and I have intimated them that I have only third party insurance for previous year not for own damage.

After completion of my vehicle repair DL 7CR 9633 now policy bazzar is refused to make payment...

I am extremely disappointed with the service I received from this insurance advisor. While he was prompt and responsive before the payment, his attitude changed entirely once the payment was made.

After that point, he has been completely unresponsive to calls and messages, and has not provided any of the support or follow-up assistance that was expected. This is not just frustrating — it’s a clear failure in basic customer...

The agent who sold insurance told me the payment will be no cost EMI however when I got payment structure a hefty interest was added....

Premiun paid through policy bazaar but didnt recieve the receipt...

ON 25.09.24, i have taken car insurance policy from HDFC ERGO by paying premium of 4852/- towards OWN DAMAGE PREMIUM and 378/- towards PERSOANAL ACCIDENT COVER premium from GO DIGIT INSURANCE.
I have received car insurance policy but not PAC from Go Digit nor any confirmation of having received PAC premium.
When i contacted both cos expressed helplessness by saying that i have to make the PAC premium to insurance company but...

I raised concern to add baby in my health insurance bought by policy bazaar. After submission of proposal form they directly asked money to pay without any quotation/cost break up. I follow up for 2 weeks but didn’t received any response. In frustration I agree to do payment they immediately sent a payment link to my mail account. And for that I call 10 times in a row before they don’t care about my issue. After payment they again asking...

[protected]C[protected]
car Policy o[censored]IIC taken through Policy Bazzar now both of them are not giving response. How to get payment done to garage so they can release my car....