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Policy Bazaar Complaints & Reviews

www.policybazaar.com

1.2

Updated: Aug 3, 2026

Complaints 1509

Resolved

356

Unresolved

1153

So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝

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Policy Bazaar reviews & complaints(1509)

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Hi,
for health insurance policy, an amount of 14, 281.000 rupees deducted from my account on 19th july 2026 but not yet provided the policy
Booking Mail ID; [protected]@gmail.com
Amount Transfered to[protected] INB policy Bazar
Transfered from ;Jijesh Thundiyil (SBI)...

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Dear Team,

FIRST COMPLAINT:-

Policy number :-[protected]

This policy I have taken for my family.
1. It was only for Deepak Jha & Aanchal Jha.
2. After sometime I did baby addition .
( At the time of baby addition they asked for payment of 2k something and at that time I have confirmed with your RM that the payment which you're asking for baby addition is it the addition...

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Address: kolkata

I wish to raise a serious issue of constant harassment immediately 2 months after I purchased policy from policy bazar for my car.

Policy Number:[protected]
Insured's Name: Ms AMRITA SINGH
Period of Insurance: 04‐11‐2025 to 03‐11‐2026
Communication Address: Kolkata, West Bengal,
Email‐ID: asinghd.[protected]@gmail.com
Registration No. WB10E5968 Mfg. Month & Year 2023, HONDA ‐...

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Address: [email protected]

Dear Customer Support Team,

I am writing to lodge a formal complaint regarding the incorrect advice provided by Policy Bazaar insurance advisors, Mr. Adarsh (Mobile: +[protected] and his manager, Mr. Mohammed Anwar, which has resulted in the rejection of my term insurance application with Tata AIA.

During the consultation, I clearly disclosed my existing medical conditions, namely thyroid disorder, high...

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My policies stand rejected or cancelled and I am not interested to continue. My account is very clear that has been stated in my earlier mails:

28 February 2026 paid by Google Pay Rs. 9, 953.oo
Received refund in bank account Rs. 9, 953.oo (Rs. 4, 479.96 0n 10th March 26 and Rs. 5, 473.04 on 25th March 2026)
Sub Total 0.00
06 March 2026 Paid by Credit card Rs. 100.oo
06 March 2026 Paid by Credit...

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I am writing to formally lodge a serious complaint regarding my insurance policy [protected] and the conduct of your Relationship Manager Mohit Goel.
It has come to my attention that changes have been made to my policy without my knowledge or consent. I was neither informed nor did I approve any such modifications. This is a clear violation of trust and established regulatory guidelines.
Additionally, I would like to raise...

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Dear Policy Bazaar Team,

I hope this email finds you well.

I would like to raise a serious concern regarding the delay in receiving my maturity amount for my Bajaj Allianz policy, which matured in October 2025. Despite repeated follow-ups, I have still not received the payment.

I have been a loyal customer with more than five policies through your platform and have always made payments regularly...

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Website: www.policybazaar.com

Dear Support Team,

I am writing to formally request the permanent deletion of my account and all associated personal data from your platform because even after applying DND, these guys keep calling me and disturb me for my policies. They made extremely hard for me to close my policy bazaar account.

My account details are as follows:
- Registered Mobile Number: [protected]
- Registered Email Address:...

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Address: Dharmanagar, North Tripura- 799250

Dear PolicyBazar,

This is Amiya Debnath, residence at Dharmanagar, North Tripura-799250.

Regarding my parent's health policy, I had logged interest through policybazaar. I got a call from Mr Amaan Ali, Emp No-PW51645.
During discussion he suggested me to take policy from Manipal Cigna in my mentioned pin code. During filling of proposal form, my pin code was not showing in correct state and I asked him...

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Address: bhudoli DISTRIC SIKAR

Dear Sir/Madam,
I would like to bring to your kind notice the poor response and delay from your company’s surveyor, Mr. Akshay Bhatra, who is not even responding to my phone calls.
My Hero Vida scooter (Registration No. RJ23BD0365) has been lying at Hero Authorized Dealer, Surya Motors, Jaipur, for the last one month. The accident occurred on 22/12/2025 when I had gone from my home to my farm, which is located on Bhudoli...

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Hello,

I paid AED 2500 for a Takaful Silver insurance policy through your platform.

After payment, I have not received valid policy confirmation from the insurer, and I believe this transaction was misrepresented / fraudulent.and I have been contacting you for the past 3 months with no reply, if this is not resolved within one day and I don’t get my money back I will sue you and I will file a court case !!!...

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Dear PolicyBazaar Team,

I am receiving repeated and harassing calls from your sales agent even after multiple clear warnings that I am not interested. This is mental harassment. I request you to immediately:

1. Remove my number permanently from your calling list 2.

Take strict disciplinary action against the concerned agent My mobile number: [[protected]] If this continues,

...

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I have purchased a 2 year health insurance from Policy Bazar on 20th November 2025, amount paid is 12888, but due to some glitch phone number mentioned in policy was incorrect I got a call from policy bazar to revoke the policy and get a new policy, after few days yesterday I got a call to do not revoke we will make changes which are required to you like remove a rider of PED and change of contact number, I accept and reply on email to change...

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Received a voucher code from Policy Bazaar for a complimentary car service. However, I’ve encountered issues while trying to redeem it—the available options failed to process successfully...

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Address: Gurgaon

Respected Sir/Madam,

I wish to file a complaint against Policybazaar Insurance Web Aggregator Pvt. Ltd. and Bajaj Allianz Life Insurance Company Ltd. for not refunding ₹6220 related to two life insurance policies cancelled within the Free Look period.

Policy Details:

Policy Numbers: [protected], [protected]

Service Request ID:[protected]

Refund Amount: ₹6220
br...

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Address: Plot No.119, Sector - 44, Gurgaon, Haryana â€“ 122001

I am writing to formally lodge a complaint regarding the unprofessional handling of my joining and training process after my college placement in Policy Bazaar.

As per the initial instructions from your HR team, I was required to attend training in Gurgaon. At that time, I was associated with another company as a POSP, and I was clearly told that I must first cancel my POSP ID before joining Policy Bazaar. Following this instruction,...

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I am writing a formal complaint against Policy bazaar regarding the motor insurance policy for my own car bearing registration no TN57BF4377. Based on the plan selection under the TATA AIG General insurance they shown the Premium Rs. 6, 379/- hence I processed the premium through the Policy bazaar platform on 5th Aug 2025
After processing the premium they called me do the video inspection so next day I done the video inspection through...

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Address: Barzulla Srinagar Kashmir 190005

I am writing to formally lodge a complaint against PolicyBazaar and New India Assurance Company Ltd. regarding the non-issuance of my car insurance policy document, despite timely payment and compliance with all procedural requirements.

On 31 June 2025, I purchased an insurance policy online for my Hyundai Venue car bearing registration number JK01AK7583 through PolicyBazaar under Booking ID[protected]. The insurance was to be...

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Dear PolicyBazaar Customer Support,

I am writing to formally raise a concern regarding the conduct of one of your sales representatives during a recent phone call.

The representative used harsh and inappropriate language, including remarks suggesting that I was not genuinely interested in purchasing insurance and was merely browsing the website. Such assumptions and tone were unprofessional and made the interaction...

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Dear Policybazaar Team,
I am writing to express my deep frustration and disappointment with the service I have received regarding the portability of my health insurance from HDFC ERGO to Tata AIG.
I initiated the portability process on June 2, 2025, after a detailed discussion with your representative, Rohit, and proceeded with the payment. However, the KYC link provided did not function correctly. Despite promptly informing...

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