Policy Bazaar Customer Care
Policy Bazaar
Customer satisfaction rating: 31%
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COMPLAINTS

Policy Bazaar Customer Care

Policy Bazaar

Address
Ground Floor, 119,
Sector 44

Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Fax:
Fax:
+91 12 4456 2901  
+91 12 4456 2902  

Customer satisfaction rating
31%
Complaints
676
Pending
9
Resolved
202
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Policy Bazaar Complaints & Reviews

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Policy Bazaar — wrong information on health insurance provided.

 amitae8007 on Feb 19, 2019
I took a religare health insurance along with everyday care rider.
It was told to me by the policy bazaar executive that in rider i will be covered with 15000 where as i have to pay 5000 for the rider. I mentioned clearly that i will be living in ahmedabad and lucknow. I purchased the policy on 24/09/19.
When i visited a hospital in october it was told to me by the insurer that i can avail the rider in network hospitals only with a capping of 4200 rs only for a year (Whereas i had paid 5000 for a year).
Somehow i disgusted it having lot of conversations with policy bazaar executive....
Complaint comments  Read comments Complaint category Health & Life Insurance

Policy Bazaar — cancel and refund of duplicate insurance policy

 jaiccomp23 on Feb 19, 2019
Hi team,

This is regarding cancellation & refund of my bike insurance policy ([protected]).

On 11th january, i have tried to renew my bike insurance for tn 24 ad 9210. Also i have done the two transactions due to transaction timeout (Booking id for 1st and 2nd transaction is : 99936600 and[protected]. Finally insurance got renewed two times and two policy was generated. Below are the details of the policy generator.

Policy number for the booking id 99936600 and 99944498 is[protected]and[protected].

So i contacted...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — refund of premium

 KIRITKUMAR KIRITKUMAR on Feb 19, 2019
I have to request you to refund my money paid for premium of hdfc click to wealth ulip plan because you have not properly guided and error occurred while filling the form of my application for click to wealth and nobody has guided and supported too. I had also sent email but no reply from you

Kanakben kiritkumar bagdai
Kiritbagdai1902@gmail.com
[protected]...
Complaint comments  Read comments [1]Complaint category Insurance

Policy Bazaar — arrogant attitude of cust care representative

 Vaibhav29988 on Feb 18, 2019
I have checked for insurance from policy bazar. I havent said that someone should call me.
In a day I have got 12 calls irrispective of I was not picking up them due to my work. Ultimately I received one call and i said politely " i was just going through the site ." Customer care agent said, "Please do something else for timepass". This is some arrogant answer I got. First of all you guys continuously call spamming our phones even though we have not opt for this.
and such arrogant attitude. I will never use policy bazar and let my other friends tell about this....
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — miss seeing in term insurance

 harendranegi on Feb 18, 2019
I have paid initial premium on 25th january 2019 and medical happened on 30th january. But still not received policy. After long time came to know my policy not issue due to incomplete application form. Which was not explained by the executive. Now i am asking the resolution since last 20 days and everyone is saying will check and update and will send it to concern department. It became just like govt office.

Need the policy at same price what was explained. Else will do take legal action....
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — 4-wheeler claim not getting cleared of oriental insurance issued through policy bazaar

 amar2905 on Feb 17, 2019
I had purchased a 4-wheeler zero-debt insurance policy through policy bazaar of oriental insurance co. Last year dated : 7th march'18, as my previous policy got expired a day before i. E 6th march'18, the policy got a new policy of oriental insurance through policy bazaar mobile app, in which i got the policy online only, no pre-inspection report was taken as my previous policy of bharti axa was already expired a day before, now in dececmber'18 my car met with an accident for which i went for a service in company owned body shop (Renault), they didn't had a cashless service for oriental insurance...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Policy Bazaar — cheating while selling the vehicle insurance policy no. d002017282, digit

 Sumat Kumar Sisodia on Feb 16, 2019
Sir,
I bought my car insurance policy from policy bazaar. While purchasing it on 23.10.2018, the policy bazaar executive said it cashless policy, which i confirmed several times, also i questioned him that my car is 2011 model, then how can a cashless policy be issued. But executive assured me that digit insurance provides cashless policy for such vehicles.
I paid the amount and policy no. D[protected] generated from digit insurance.
On 11.02.2019, i met an accident. I informed the digit insurance. Claim no.[protected] registered. I completed all the process and got the car...
Complaint comments  Read comments [1]Complaint category Insurance

Policy Bazaar — fraudulent charges

 ekans97 on Feb 16, 2019
Policy no: [protected]

Booking id:[protected]

Booking date: 23-jan-2019

Policy name: max bupa - health companion

Insured: 10lakhs for the family

Dear all

On 23rd i purchased max bupa 10lac health policy in which i have mentioned my medical family history which i have reconfirm to their investigation cell as well but once policy was issued on 25th jan'19 there was no medical history present, i request to policy bazaar to mention which took along 10 days. On 5th feb'19 i received call from max bupa for cancellation...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — received wrong policy copy

 Ramesh Sondagar on Feb 15, 2019
I've place a order 30th jan 2019 for 1 year car insurance of ifco tokio company through policybazaar.
I've paid rs 3363 for 1 year insurance amount and order completed successfully.
After receiving soft copy in mail i found that soft copy was wrong as my current policy start from 1-feb-2019 and ends on 30-jan-2020 but in soft copy it was showing me 15-dec-2015 to 14-dec-2016 which is incorrect.

It's almost 15 days still they are telling me i've to wait more.
I want refund for my policy....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Policy Bazaar — refund my money 1qtb013877

 Mohanshalu on Feb 15, 2019
Following up from last 3 months and there is no single response for my refund for policy took from policy bazaar and asking my personal bank/card details and all.

Really a worst service by policy bazaar and its a fraud company, making 100 emails and 1000 phone calls but still no response from policy bazaar and even they blocked my phone as well and not able to connect to policy bazaar

Could you please help here to get my money back from policy bazaar i have mentioned my policy number also

I can see from account status and refund is still not initiated...
Complaint comments  Read comments Complaint category Health & Life Insurance

Policy Bazaar — amount received but policy not generated

 Neel Amit Sarkar on Feb 15, 2019
Hi
I pay through google pay my amount got debited and bank also said transaction successful. But policy bazzar said payment got failed.
I tried lots of time mail after mail but not getting any support
Amount is very high for me 7883. Please help me on this regard.
I never use such service and never recommend any one.
Please help me on this regard i'm thankful to you....
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — by saying lies they cheated

 Jubin Raju on Feb 14, 2019
I bought my car insurance policy from Policy Bazaar, while purchasing it they said it cashless policy. which i have confirmed so many time. Right it is being three months since I havent got refund. due to flood in kerala my car was booked into workshop for repair and insurance was approved that is the time i came to to know executives in policy bazaar had cheated me it was not cashless policy. since November 2018, Every day I have been calling them other than sorry my problem has not been solved yet. every time they will we will give you a call that all then we have call them to remind. I dont want...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — refund of car insurance policy

 Swastikpradhan on Feb 14, 2019
I had booked a car insurance policy whose policy no is[protected] with policy bazar of inr. 2, 183 on 1/11/2018 which was generated in the name of previous owner, than i called customer care and was advised by one of sales representative whose name was prateek kumar bhatnagar to apply for a new policy against the incorrect one than only the previous policy will get cancelled. Than he had booked a new policy on 2/11/2018 by assisting me on phone call whose policy no is[protected] which also was of inr. 2, 183 and than they told me to wait for policy soft copy which i havnt recieved after calling several...
Complaint comments  Read comments Complaint category Insurance

Policybazaar — iho plan not received

 Biswajit Saha BJ on Feb 13, 2019
Myself Mr.Biswajit Saha. I took a health insurance of cigna ttk from policybazaar on 31st March 2018. Policy number - PROHLR[protected].

Agent promised me to give an IHO plan of rs 5000 if I took that policy from policybazaar. Convinced by his offer I took that policy. But still I did not get that promised voucher.

Now they are offering me alternative benifit worth of rs 1000 only. Pathetic service. They are fraud....
Complaint comments  Read comments Complaint category Health & Life Insurance

Policy Bazaar — regarding to premium deducted by policy bazar from my account not transferred to max life insurance company.

 Manohar Saini on Feb 13, 2019
Sir/madam,

I, manohar saini, policy number[protected]Max life insurance company) here want to brought your kind attention that premium amount of rs 2059.83 for the month of jan 2019 had been auto debited from my account in the name of policy bazar on dated 28th jan 2019 but this deducted premium amount has not been further tranfered to max life insurance by policy bazar and due to this i have not received my preium receipt for the month of jan 2019 from max life insurance company.
As this is negligency from your part. Why premium amount deducted not tranfered to max life...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — 2 wheeler insurance without pa cover from bharti axa

 Souvik_1989 on Feb 12, 2019
Bought a 2 wheeler insurance from policy bazaar. Insurer is bharti axa. They sold it with out pa cover. After paying the premiun amount online, when i received the policy paper, i found that pa cover is null which makes the policy invalid as pa cover is mandatory for any 2/4 wheeler insurance now a days. Checked with policy bazaar customer care. They asked to forward d/l and smart card of the vehicle. They also said that they will check with bharti axa and will come back within 7 days with a link to pay the extra amount for pa cover. Its more than a month now. Every week i am receiving email from...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — non refund of policy cancellation

 Armaan1234 on Feb 10, 2019
Bought an online health policy from policybazaar.com, on 21-dec-2018 as per there instruction i made an online payment, as per there executive manisha choudhary promise i was supposed to get soft copy of policy on my email add within 24hrs which has never been mailed to me till date, 3days later i got a call from policy bazaar for loading fee of trs.1040/- which i denied to pay as they has said me previously that its a final amount you have to not pay any extra charges. So i cancel my policy after arund 5days, and call maisha for same she said u will get refund in 15 working day but its now more...
Complaint comments  Read comments Complaint category Insurance

Policy Bazaar — muskham agent

 Nisha Noah Jacob on Feb 9, 2019
Policy bazaar is harassing and their agent muskaan spoke in such a rude abusive way. She should be fired immediately as a customer service agent you should know how to interact. It is the worst experience i have had. I myself am a relationship manager and we have to be patient, just because i couldn't take out time she started yelling on call. They need to learn some etiquettes....
Complaint comments  Read comments [1]Complaint category Stock Market

Policybazaar — amount deducted from my bank account but two wheeler policy not issued.

 rohulraj2012 on Feb 9, 2019
I purchased a two wheeler insurance policy from policy bazaar on neme of polavarapu naga ratnam email : rohulraj2012@gmail.com on dt. 07/02/2019 for that rs. 924 rupees paid from my bank account.
Ref:
(7 feb 2019 7 feb 2019 by debit card-othpg
[protected]policybazaa
R [protected]-
924.00)

But the policybazaar is not issued me the certificate. And on the screen message appeared as transaction failed.
I enquired through tollfree contact number, but call center executive told me that the company not received the paid amount. So i request you...
Complaint comments  Read comments Complaint category Insurance

Policybazaar — refund delayed

 Jetesh on Feb 8, 2019
Hi team

Greetings.

I am writing this email to give an highlight on the services that i have received from your end which was not at all worthwhile.

Few days back i got a call from one of your executive gaurav joshi as i was planning to buy a policy for myself and my mother. He did the follow up for the same for past few months and on 28th january 2019 i enrolled for the same..

For. Me he suggested me to. Go with religare and for my mother he suggested me to go by max bupa.. And he convinced me that the policy would not get rejected due...
Complaint comments  Read comments Complaint category Insurance

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wrong information on health insurance provided.
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arrogant attitude of cust care representative
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cancel and refund of duplicate insurance policy
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cheating while selling the vehicle insurance policy no. d002017282, digit

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