[Resolved] Policy Bazaar — amount not refunded since 9 months for application 51931176

Abhilash0306

from Pune, Maharashtra

Address:

411036

I had wanted to take a term insurance and paid the amount but later I decided not to, never did the miledicals or any policybwas made but the amount is not refunded since.last 9 months.horrible experience, no business ethics. This is why we are not world class companies.Can this be considered and amount refunded asap.The reference number is 51932176.

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Aug 18, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2018

Policy Bazaar Customer Care's response Dear Abhilash,

Greetings from policybazaar.com!

At the onset please accept our sincere apologies for the inconvenience that may have been caused to you.

Please be informed that we are checking with the Insurance company regarding your refund status.

We request you to allow us time till 11th July' 18 to share the refund status from the Insurance company.

Further, once we receive the update we will surely inform you.

Once again we are really sorry for your disappointment and appreciate your patience and co-operation in the interim.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll-free #[protected].

Regards,
Ketan
Policybazaar.com

Verified Support

Jul 12, 2018

Policy Bazaar Customer Care's response Dear Abhilash,

Greetings from policybazaar.com!

We truly apologize for the delay.

Please be informed, as per the update received, the Insurance company is working in your case to initiate your refund amount.

Further, once we receive the concrete update from the Insurance company, we will surely inform you.

Once again we are really sorry for your disappointment and appreciate your patience and co-operation in the interim.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll-free #[protected].

Regards,
Ketan
Policybazaar.com

Verified Support

Jul 17, 2018

Policy Bazaar Customer Care's response Dear Abhilash,

Greetings from policybazaar.com!

We truly apologize for the delay.

Please be informed, as per the update received from the Insurance company your refund amount of your Aegon Term plan has been initiated on 12th July '18.

Further, you will receive the refund amount in your source account by 26th July '18.

This is the maximum time we are requesting you to wait as it includes bank processing time too.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll-free #[protected].

Regards,
Ketan
Policybazaar.com