Policy Bazaar — Cancellation of health insurance complaint ID PB84484204

Address:

gurgaon

I purchased health insurance from Policy Bazaar in December 2020 on EMI on the credit card. Due to some technical problem, my EMI was not deducted on the 7th of August 21 and I raised a complaint against this and I was told that I will receive a payment link within 30 minutes but I did not receive any payment link, and the next day I got a mail from the insurance company that my policy is canceled due to non-payment of EMI. i enquired about the grace period for the payment of EMI they told me it is 7 days and I have already raised the request on the 13th of august. There is sufficient balance in the credit card and other EMI's are being deducted on the scheduled date. Now Policy Bazaar is saying they can not help me in this regard and this is all my fault that I have not made the payment on time. Because of the negligence of the company my policy rcanceled. My compalint id is - PB84484204