Policy Bazaar — Cheating by saying low premium and then ask for more money to keep the policy live

Address:

Ahmedabad

Hello Support,

I had bought a policy from Policy Bazaar 2 years back. The policy from Policy bazaar which was expiring on 02-Nov-2022.

20 Days back after a long conversation with Policy bazaar for different policy plan I have decided to go with my existing policy, for that I was given a link for payment from policy bazaar having premium of Rs. 38511/- . I paid for that.
Here is the transaction ID : [protected]
Premium Paid Date : 21/10/2022
I confirmed same with Policy bazaar over the call.

After waiting for few days I started raising my complaint through Chat on Policy bazaar because I didn’t get the policy copy but didn’t get a proper response. Till date I didn’t received the policy copy .

After so many days finally i received call from the agent I was talking before Rohit Kharbanda, He was demanding extra Rs. 6800/- to issue the policy after Policy has been expired.
From overall act, It looks like it has been done intentionally. Policy Bazaar has dragged this till Policy expire so they can demand extra money, If they have replied me before I have an option to choose another plans or do anything.

After complaining to them they Admit their mistake and say it was calculation mistake from their end but you have to pay the difference amount.

My concern is why should I pay for their mistake? They must pay the short fall which they caused by saying false information And it does not seems like mistake they have done this intentionally. Same thing happened to one my friend which confirm they are doing this for their advantage.

They toucher me by saying if you don’t insure your self think what will happened because your policy will expired. I am really frustrated with their behavior and calls,

Please help me!! I don't have trust on them and don't want to pay them.

I have all call details they talked to me.

Regards