Policy Bazaar — Claim related issue

I give my car for accidental insurance After completed work I pay for that and file claim for that, after that they told your in seven days your claim amount deposited in your account, but after seven days they told me your name not match with insurance ID, for that I talk with policy bazzar but they not resolve this issue after 10 days. and my claim amount was stuck.

policy No. PBC59730

Please resolve this issue.