Policy Bazaar — Fraud

Address:

North Goa, Goa

Like someone had earlier mentioned I should have checked the reviews before signing up for my car insurance renewal with Policy Bazaar. Do not get taken in by The TV advertisements. The system totally sucks. They are there to fool gullible people and get them part with their hard earned money. No sooner you swipe your card be prepared for a long wild goose chase. They actually make you feel like a victim having committed some gross crime. Persons making the sales pitch can never be contacted again. The responses are ambiguous, misleading and add to your agony. I was one such a fool to have fallen in this never ending trap. Having spent nearly Rs 15000 on my credit card I am still running from a pillar to post to get the soft or the hard copy of my "0" depreciation insurance renewal for my Maruti Ritz VDI. I was made to understand that I would get my copy within 5 minutes, which became half and then progressively on to 24 hours to 48 Hours. It is more than 72 hours now and no sign of the policy. I called Bharti Axa gave them my application number and transaction number along with my vehicle number but they don't seem to have any record. Every call to either Policy Bazaar or Bharti Axa adds on another 12 to 24 hours for them to get back. The calls or mails are not returned. Look at the predicament, I can't drive my car because I do not have the active insurance. I am at a loss of nearly Rs 15000 with no one there to help me. I wish I had renewed my insurance with the local Maruti dealership. Another thing which comes to mind is that if this is what the renewal is then what would be the situation if there is a claim. NEVER NEVER NEVER again. Please trust your local agencies where you get the instant response and attach a face to someone who is handling your policy. If my policy is not delivered then I am positive that I will have to seek a redress from the appropriate consumer grievance body or court as the case be. If you want your peace of mind then STAY AS FAR AWAY FROM POLICY BAZAAR