Policy Bazaar — Get the refund amount

I was got a call from policy bazaar on 3rd Nov to get the policy renewed which was expiring on 27th Nov, so as suggested by sales person i made the payment of 11533 rupees to get the policy renewed, a month got passed and the policy still was not been renewed, so i called policy bazaar to get the status, the policy bazaar executive told me the system is showing shortfall amount of 2000 rupees, so i asked her to refund the amount which i have paid as i am not willing to pay more money, so she raised the request on 5th Dec to initiate the refund and asked me to wait for 15 working days to get the refund, now it is almost one and half month and i am still struggling to get my own money back, whenever i am calling policy bazaar i am getting an answer it is in process. and today even my call is not getting connected to policy bazaar.

My registered number with policy bazaar is : [protected]
service request ref ID: PB67328841