[Resolved] Policy Bazaar — I am receiving call every day

Sarath Kuravi

from Hyderabad, Telangana

Address:

500061

Hello team,
I am really irritated the way you guys calling me every day.
Today i received call from some guy and he is shouting on me and giving me damn free knowledge that i have visited your website
I want to escalate this to your higher management and would like to know only one question.
Do you guys educate your representatives how to speak to customers???

Regards
Sarath.
[protected].

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Jul 26, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Policy Bazaar Customer Care's response Dear Sarath,

Greetings from policybazaar.com!

As per our telephonic conversation, We would like to apologize for the unprofessional behavior that our agent showed towards you.

This does not represent the way of our services towards the customers.

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints so that we can improve our services and serve you and others in a better way.

Further, please be informed that we have escalated your complaint to the concerned team and strict actions will be taken against that agent (if found guilty).

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Thanks and Regards,
Ketan
policybazaar.com!