Policy Bazaar — insurance delay

Address:

Senthamil nagar, Sivaganga, Tamil Nadu, 630562

Sir
This is regarding complaint against policybazaar.com for delay in processing policy and avoiding for refund of amount

I have applied one kotak term life insurance and pnb met life insurance policy through policy bazaar

First i have choosed kotak term life insurance in policy bazaar and shown least cost. So applied for this policy.in policy bazaar.com without asking address details, they have asked for payment. So on belief i made payment of rs 762 for two months premium in kotak term life insurance. (4397 is the otp to verify details and provide consent for your application no 72413594, equote no 72413594 of kotak e-term plan). Late while filling proposal application, i came to know that kotak service is not available in our area or location.

Policy bazaar team again they made phone call and assured to reject the kotak policy and refund the amount on 12.10.19. And still now the amount not refunded from policy bazaar. Their response also improper. This is purely mistake from policy bazaar without asking full customer details, they are indulging all customers to make payment.

And again policy bazaar team insisted to choose another policy i. E pnb met life and they (Shri. Sarath murugan sales agent) have filled the proposal form wrongly (My date of birth is 09.04.1986. But sarath murugan has filled as 09.04.1990.) and completed incorrect proposal form without asking customer to verify and again asked for payment. On belief again i again made payment for rs 544/- on 12.10.19 (Otp to verify details and provide consent for your application no[protected], equote no[protected] of pnb metlife mera term plan). Thereafter shri archit from policy bazaar has identified the incorrect detail (Date of birth) in the proposal form on 12.10.19 (On the day itself) and got declaration from myself. I have given declaration also on 12.10.19. But without following correct procedure, policy bazaar team have submitted incorrect proposal form details (Filled by sarath murugan) to pnb met life insurance. Now pnb have issued policy document with wrong date of birth. Still now no action taken and no proper response by policy bazaar team for above two policies.

I m worried and i am having mental agony, because of policy bazaar lethergic attitude in digital india. Hence i am requesting irda to intervene this issue and take action against all official at fault.
Further i am requesting to refund the amount for rejected policy and request for issue of policy document with correct date of birth

Yours sincerely
R. Krishnamoorthy