Policy Bazaar — Insurance policy refund no updates

It took policy bazar more than a month to say the policy canot be renewed. All this while a PED was done for a star policy for my mother in law. Multiple contacts all giving me fake assurances. Started with sapna Sharma, gaurav adhikari, Monica, raja and now Armaan. It's so pathetic that now every day same subject is copied and I m told they tried reaching me. Insurance renewed on 3rd June and I was forced to do that .