[Resolved] Policy Bazaar — Misleading inappropriate way to sell policy & atrocious customer service | |||||
I am writing in regard to the dissatisfied customer care service which i have been facing since last week. I have been provided numerous commitments of call back where as no one has even bothered to contact me back. Issue: I bought a motor policy from policy bazaar last year july. My grievance is your representative was not at all transparent in explaining me the terms & conditions of the policy. I requested discount to be provided like any other customer would do, i was told that a special discount has been provided & i agreed on the cost of the policy without knowing the fact that i am being cheated. Voluntary excess charges of rs.15000/=was added without my knowledge nor i had any idea what that meant. No one from policy bazaar's team shared this fact & as a result i have been asked to pay rs.16000/= as charges just for filing a claim. Need answers to following: 1. Kindly prove or share telephonic records which suggest your representative informed me about the charges that would be involved while filing a claim. I was only aware of rs.1000/- as file charges. 2. What is the sole purpose o[censored]sing website like policybazaar - to get proper guidance and best deals. I don' see any guidance nor customer service. I require your support in getting my case resolved as soon as possible as there is a lot of inconvenience caused to me because of this delay. I already paid a hefty amount of rs.19000 towards the policy wherein i was been offered same policies from different insurance companies with a marginal difference. Regards, Varun chugh Was this information helpful? | |||||
Jul 16, 2017 Complaint marked as Resolved Policy Bazaar customer support has been notified about the posted complaint. Verified Support Jun 14, 2017 Policy Bazaar Customer Care's response Dear Sir, Apologies for the inconvenience caused. We are concerned to note the dissatisfaction expressed in your email. Please be informed that we have forwarded your request to our concerned team, they will get back to you by Today day end. We solicit your co-operation in the interim. Please feel free to write back to us in case of any further assistance at [protected]@policybazaar.com or call at[protected]Toll Free) / WhatsApp - [protected]. We will be happy to assist you. Regards, Pritha Koer Policybazaar.com | |||||
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