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Policy Bazaar — missale of policy

I bought 2 same child plan for my twince boys from your sales executive nitin and he did a big mistake on payment term and policy term for my policy no. 21271795. He mentioned payment term monthly in place of yearly of amount 30000/-rs and also policy term 18 years in place of 11 years. My another policy no. 21271663 is same as i proposed and there is no mistake. I bought both plans on the same call made by nitin and did payment at the same time. This is a very big mistake made by your sales executive and it is big loss for me. I also attached premium payment receipt for both of policies. Nitin (Sales executive) told me that this is technical fault and it will resolve within 10-15 days but that's never happened. Now he is not answering my phone call and his contact number is +91-[protected] (Nitin).
Please try to understand where is the issue and resolve this issue as soon as possible.

Thank you.

Complaint Status

[Jun 01, 2019] Policy Bazaar customer support has been notified about the posted complaint.
Updated by sandeeplamba Jun 10, 2019
There is nothing changed or not anyone tried to resolve my problem.
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    Policy Bazaar Phone
    +1 80 0103 3999
    Policy Bazaar Address
    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001