Policy Bazaar — money got deducted but policy not generated

I did a policy for my scooty from oriental insurance my money got debited but i did not receive the policy yet i don't know what to do now please refund my amount as soon as possible i am never gonna use your site to buy policy anymore hate your service very slow and worst way to refund
My
Transaction id [protected]igahnofvl9 which got debited money but did not generate policy