Policy Bazaar — my online pf withdrawal status shows settled but not yet credited.

Address:

122003

Hi sir,

I have applied for online pf withdrawal on last September 22 and this 10 Oct, I got status that claim settled, through neft RS13424 on your bank account, but not yet credited sir, when i used to call on there toll free no is coming not correct, what should I do, I suffering from viral and I really need my pf to recover. So please do the needful.
I have checked my bank account and ifsc twice that is correct. when I get my claim sir? Please do the needful.