Policy Bazaar — Name change in policy not done even after taking payment

I took 1 two wheeler policy last year and needed to change name on that policy since it was second hand bike, but even after making all payments for the necessary changes as advised by policy bazaar and also submitting video inspection after making payment to their agent, nothing has been done in the last 11 months and it is already time for renewal of policy.
TICKET number is[protected]