Policy Bazaar — non refund of policy cancellation

Address:

Mumbai City, Maharashtra, 410206

Bought an online health policy from policybazaar.com, on 21-dec-2018 as per there instruction i made an online payment, as per there executive manisha choudhary promise i was supposed to get soft copy of policy on my email add within 24hrs which has never been mailed to me till date, 3days later i got a call from policy bazaar for loading fee of trs.1040/- which i denied to pay as they has said me previously that its a final amount you have to not pay any extra charges. So i cancel my policy after arund 5days, and call maisha for same she said u will get refund in 15 working day but its now more then 45 days i haven't receive my refund yet.
Policybazaar should be sacked by irda. This is a fraud company. Now no one receive my call from policybazaar and i[censored]nfortunately they receive my call they listen to my issue and keep me on hold and drop my call. I had wrote them 100 of mail for refund but receive there standard #.

If anyone have there mumbai office add, pls sms me on same number. And if anyone have received a refund do let me know the procedure.

Regard's,
Armaan
+91-[protected]