Policy Bazaar — Payment deducted but policy was not sent

Address:

Pauri garhwal uttrakhand

Hello my name is anoop singh i had book a policy fir my car on dated 19.08.2021 around 5:30 pm that the payment was deducted and the customer care executive told me your policy will b generated with half an hour after one hour i called back to policy bazar customer care than they told me policy will be sent to your registered e mail id which is anoop.[protected]@yahoo.com but policy was not sent on dated 20.08.2021 i waited gor whole day but policy soft copy not recieved then i call back again PB customer care number he said your policy is confirmed but there is a technical issue so your policy is not generated. The policy will be sent to you by the end of the day every time i talk to PB cce they gave me the same reply (within one hour two hour) but policy copy not sent till date. My previous policy has been expired and i am travelling many places without car insurance i am afraid of chalaan. Who will be responsible if my car has a chalaan.???