Policy Bazaar — Policy Bazaar not refunding after rejecting my health insurance policy

I had requested for medical insurance for my mom and they offered an option through magma insurance. Policy Bazaar collected full amount of Rs 22478 on 10th April. But next day they came back saying only after medical test they could confirm the policy, after medical test the insurer declined the policy on 18th April 2021 (Ref ID[protected]. Until they they have giving promises to refund money and today they came back saying they need time may end 2021. There is no sense of accountability or ownership from policy bazaar, lacking professionalism in all forms and making the customer run for their money adding more challenges. The reference ID provided for refund is PB65071320. Once the policy has been declined, it should not have taken more than 2 business days to issue refund but all conversations with them are ending only with more pain. Please help resolve at the earliest.